Contact
Contact PlanningPackPro AI
For support, corrections, refund queries or product questions, please contact us by email.
We aim to respond to support emails within 2 working days. Please include your assessment reference (if you have one) and a brief description of your project so we can help quickly.
What to email us about
- Problems generating or downloading your pack
- Payment, duplicate-charge or refund queries
- Corrections to information shown in your pack
- Product or scope questions before you buy
- Press, partnership or LPA-data enquiries
What we cannot do by email
We cannot give bespoke planning advice for individual sites. Where your case is complex, we will route you to the free Professional Advice option, which lists local architects and planning consultants you can contact directly.